Terms of Service

These Terms of Service ("Terms") govern your use of the Fantix event ticketing platform ("Platform"), operated by Fantix ("we", "our", "us"). By purchasing a ticket or using the Platform, you agree to be bound by these Terms.

If you do not agree, do not use the Platform.

1. The Platform

Fantix provides technology infrastructure that enables event organizers ("Organizers") to create events and sell tickets. Fantix is the technology provider — it is not the event organizer, promoter, or sponsor of any event listed on the Platform.

We are not liable for the content, quality, safety, or cancellation of any event. All obligations to attendees regarding the event itself rest with the Organizer.

2. Your obligations as an attendee

By purchasing a ticket through the Platform, you agree to:

• Provide accurate information during checkout, including your email address.
• Not transfer, resell, or duplicate QR-code tickets in a manner that enables fraudulent entry.
• Comply with the Organizer's event rules and policies on the day of the event.
• Use a valid payment method and not initiate fraudulent chargebacks.

3. Payments

All payments are processed by Razorpay and are subject to Razorpay's terms and conditions. Fantix does not store payment card or UPI credential data.

The total amount charged at checkout includes the ticket price and any applicable platform booking fee. This will be clearly shown before you confirm payment.

4. Refunds and cancellations

Refund eligibility and timelines are determined by the Organizer's refund policy for each event. If you believe you are entitled to a refund, contact the event organizer directly.

If an event is cancelled by the Organizer, the Organizer is solely responsible for issuing refunds. Fantix will facilitate the process where technically possible.

5. Tickets and QR codes

Your ticket and QR code will be delivered to your email after payment is confirmed. Keep this email — it is your proof of purchase. Each QR code is unique and single-use; it will be marked as used upon entry.

Fantix is not responsible for tickets lost due to an incorrect email address provided at checkout.

6. Limitation of liability

To the fullest extent permitted by applicable law, Fantix shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform, including but not limited to event cancellations or payment failures.

7. Governing law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Nagpur, Maharashtra, India.

8. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted at this URL. Continued use of the Platform after changes are posted constitutes your acceptance.

9. Contact

For any questions about these Terms, contact us at partners@fantix.in.